Refund policy

Lost, Damaged, or Stolen Orders

• We offer shipping protection that you can purchase through ShipInsure on all orders to cover you in the event that your shipment is lost in transit, damaged, or stolen upon delivery.
• The cost to protect your order is calculated based on the total value of items you purchased.
• If your order is protected and suffers a covered loss, we will replace and reship it completely free of charge.
• Please email us at info@purefactorformulations.com if your order is protected and you need assistance getting it replaced.
• If your order is not protected, you will need to contact your selected carrier to resolve the issue.
• If your order is returned to us due to an incorrect address, you will be responsible for the cost to re-ship your order.
• If your order is incorrect or damaged, then upon delivery, please take a picture of it and the package as you've received it. Do not open any products before contacting us. Anything that is opened is liable to be refuted for insurance claims. 
• An insurance claim can only be filed 20 days after shipping date, as per the guidelines of our 3rd party Insurance (as well as almost any shipping service)

Incorrect or Missing Items
If your order arrives and any items are missing or incorrect, please email us at info@purefactorformulations.com within 48 hours of delivery so we can ship you the correct items as soon as possible. We will check with our own inventory to see if the mistake matches up with what's present.

 

If you do not contact us within that 48 hour time frame, we are not liable for any incorrect/missing items.

Returns/Refunds

• A full refund (minus insurance, shipping and handling) may be requested for any unopened & undamaged products returned to us within 30 days of the original purchase.
• We are unable to offer refunds or exchanges for products that have been opened.

Click the following link to request a refund: https://shopify.com/85045379382/account